We are seeking a highly organized and proactive Franchisee Admin Assistant to support the day-to-day operations of our New Business department. The successful candidate will assist with administrative tasks, maintain communication with franchisees, and ensure the smooth flow of information between the New Business department and franchise partners.

Duties and Responsibilities:

• Act as a point of contact between the company and franchisees, ensuring clear and timely communication
• Maintain and update franchisee records, contracts, compliance documentation, and other related files
• Manage the franchising mailbox, ensuring all enquiries are addressed promptly and professionally
• Process Company Card and Nedfleet Card transactions for the New Business team in the Johannesburg region
• Follow up with franchise applicants to obtain any outstanding documentation required for their application
• Coordinate and schedule first and second-round interviews, including site discussions with relevant stakeholders
• Draft outcome letters to inform applicants of the approval or decline of their franchise application
• Maintain and update the Daily Development Statistics Tracker, including data on applications received, interviews conducted, and approvals granted
• Organize and regularly update the Agreements and Documents folder on SharePoint to ensure easy access and accuracy
• Maintain and update the Master Contact List with accurate franchisee and stakeholder information
• Prepare comprehensive interview packs for panel review ahead of scheduled interviews
• Rename and organize franchise applicant documents on SharePoint according to naming conventions
• Set up and manage WhatsApp groups for newly opened stores to support communication and operations
• Collate, verify, and process all documentation received for new local franchise applications

Requirements:

• Education: Matric (required); diploma or certificate in Business Administration or a related field
• Experience: 1–3 years in an administrative or support role (experience in a franchise environment is advantageous)
• Strong written and verbal communication skills
• High level of attention to detail and organizational skills
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
• Ability to multitask and work under pressure
• A proactive, service-oriented attitude with the ability to build strong relationships