DUTIES AND RESPONSIBILITIES:

1. The IT Billing Administrator is responsible for ensuring the accurate processing, reconciliation, and reporting of IT-related invoices and supplier accounts. The role serves as the primary point of contact for billing queries from Franchise Partners (FPs) and suppliers and provides backup support for IT procurement activities. The position requires close collaboration with the IT and Finance teams to ensure alignment with procurement processes, budget compliance, and service excellence

Billing & Reconciliation:

2. Manage and reconcile IT supplier accounts, ensuring data accuracy and alignment with procurement records

Invoice Processing and Statement Processing:

3. Prepare, verify, and process IT invoices and supporting documents in line with procurement and finance procedures

Billing Queries:

4. Act as the first point of contact for billing-related queries from Franchise Partners and suppliers. Resolve discrepancies promptly

Procurement Support:

5. Provide administrative support for IT procurement when required, including requisition creation, asset tracking, and vendor coordination

Reporting & Documentation:

6. Maintain accurate billing records and reconciliation reports. Provide regular reporting to IT and Finance departments

Governance & Compliance:

7. Ensure billing activities adhere to internal governance policies, accuracy standards, and compliance requirements

Process Improvement:

8. Identify and implement opportunities to enhance billing and procurement efficiency

Stakeholder Collaboration:

9. Work closely with IT, Finance, and external vendors to ensure smooth and transparent billing operations

User Support:

10. Deliver high levels of service and communication in handling billing-related matters

Skills & Competencies:

Technical:

11. Advanced Excel skills (Pivot Tables, VLOOKUP, Data Validation)
12. Familiarity with financial systems, billing cycles, and reconciliation practices
13. Knowledge of IT procurement and licensing processes
14. Exposure to ITSM/ticketing platforms (advantageous)

Behavioral:

15. Strong attention to detail and accuracy
16. High level of integrity and accountability
17. Excellent written and verbal communication
18. Ability to work under pressure and meet deadlines
19. Team player with a service-oriented approach
20. Organized and proactive problem solver

21. Additional Requirements:
22. Willingness to work extended hours to meet deadlines
23. Professional interaction with suppliers, vendors, and Franchise Partners
24. Commitment to upholding Pedros’ governance and leadership principles

REQUIREMENTS: 

1. Grade 12 (Matric) with Accounting or Finance subjects
2. 2–3 years’ experience in billing, and account/supplier reconciliation
3. Advantageous: Diploma/Certificate in Finance, Accounting, or IT Administration
4. Experience in IT procurement or vendor management
5. Proficient in Excel
6. Proficiency in ERP or financial systems (e.g., Sage, PSA Systems)