Key Responsibilities:

• Provide administrative support to the Operations team and senior management
• Compile, analyse, and maintain operational reports and KPI tracking
• Work extensively on Microsoft Excel, managing data, spreadsheets, and reporting
• Ensure all operational documentation and compliance records are accurate and up to date
• Assist with store communication, coordination, and follow-ups
• Support onboarding by preparing employee packs and documentation
• Track and monitor attendance, leave, and operational data
• Assist with audit preparation and compliance requirements
• Coordinate meetings, schedules, and operational activities
• Identify and escalate operational issues and inefficiencies

✅ Requirements:

• Proven experience in an Operations Administrator / Admin role (QSR or retail preferred)
• Strong Excel and reporting skills (non-negotiable)
• High attention to detail and strong organisational skills
• Ability to work in a fast-paced, high-pressure environment
• Strong communication and coordination skills
• Ability to manage multiple tasks and meet deadlines
• Proficient in Microsoft Office (Excel, Word, Outlook)